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Petkit Reviews

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Overall Rating

4.5
18 Reviews
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About Petkit

Petkit.com is a company that specializes in providing products and services for pet owners. Their offerings cover various aspects of pet care, including eating, drinking, sleeping, cleaning, and outdoor activities. They aim to provide all-in-one solutions to encourage an intelligent life with your fur pal. Pet owners can enjoy their smart pet-raising experience from any terminal, anytime, anywhere. They also offer a PETKIT APP that allows pet owners to easily manage their pets' habits from anywhere at any time, linking everything to their pet's life. They have a range of products available in their collections, including Clean Home, Salon, Feed, Drink, and Outdoor Accessories. They also offer free shipping on orders over $39 in the US area. Their customer service can be reached at (888)851-2770 from 9am-6pm CST Mon.-Fri. They also have a partner program and can be contacted at sales@petkit.com for partnership inquiries. Their PR contact is marketing@petkit.com. They also have a UK Official Store. All rights reserved to PETKIT as of 2024.

Petkit Pros & Cons

Pros of Petkit Pura Max:

  • Automatic Cleaning System: Efficient in maintaining cleanliness, especially beneficial for multi-cat households.
  • Smart App Integration: Offers real-time monitoring and control, enhancing convenience for pet owners.
  • Compatibility with Various Litters: Works with almost all types of litter, providing flexibility in use.
  • Customizable Settings: Allows pet owners to adjust settings based on their and their pets' specific needs.
  • Odor Control: Features a detachable odor-removal device that sprays a fine mist of liquid to neutralize bad odors.
  • Motion Detection: Sensors detect when your cat uses the bathroom, triggering immediate cleaning.

Cons of Petkit Pura Max:

  • Leaking Issue: The litter liner in the bottom of the litter box does not seal entirely, leading to potential leaks and smelly messes.
  • Scatter Control: Scatter can be an issue if your cat kicks litter around the entry area.
  • Maintenance: Requires a bit more elbow grease for deep cleaning, and the disposal tray does not seal completely.
  • Noise Level: While generally quiet, the device may make some noise during cleaning cycles.
  • Customer Support: While generally positive, some users have reported occasional malfunctions and missed cleans.

Additional Notes:

  • The Petkit Pura Max is not suitable for cats under six months of age due to weight requirements.
  • The device is bulky and not compatible with crystal litter.

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Petkit Customer Reviews (18)

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Mike Schreiber
Mike Schreiber
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Jul 31, 2023
Geoffrey Engram
Geoffrey Engram
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Jul 31, 2023
Alexander Newton
Alexander Newton
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Jul 31, 2023
Victor Chalifour
Victor Chalifour
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Jul 30, 2023
Burton Wilson
Burton Wilson
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Jul 29, 2023
Tyler Shepherd
Tyler Shepherd
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Jul 29, 2023
Norman Gardner
Norman Gardner
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Jul 28, 2023
Uta Fuerst
Uta Fuerst
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Jul 28, 2023
Bertram Kjær
Bertram Kjær
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Jul 28, 2023
Yasmin John
Yasmin John
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Jul 27, 2023

Petkit Customer’s Q&A

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Petkit Features and Benefits

Key Features and Benefits of PETKIT:

  1. Smart Pet Home Management:

    • PETKIT APP: An all-encompassing, user-friendly app that allows pet owners to manage their pets' habits, track food intake, water consumption, and toilet patterns from anywhere at any time.
  2. AI Powered Image Detection:

    • Surplus Food Control: Uses AI to detect remaining food in the bowl, ensuring freshness and minimizing waste.
  3. Customizable Theme Display:

    • Personalized themes for users to choose from, enhancing the user experience.
  4. Virtual Experience:

    • A virtual experience feature on the Homepage, allowing users to explore PETKIT products without owning them.
  5. Smart Feeding and Hydration:

    • EverSweet Max: A battery-operated water fountain with a 3L capacity, ensuring up to 83 days of operation and monitoring drinking habits.
    • YumShare Dual-hopper: An upgraded automatic pet feeder with dual hoppers, meeting various nutritional needs and capturing cherished moments with a built-in camera.
  6. Self-Cleaning Litter Box:

    • PETKIT PuraMax: A self-cleaning litter box with smart sensors, tracking cat's weight, time used, and litter capacity. It features multiple cleaning modes, odor control, and a deodorizer unit.
    • PETKIT PuraX: A high-end self-cleaning litter box with advanced sensors, including thermal, infrared, and weight sensors. It offers real-time notifications, activity tracking, and multiple profile management for multi-cat homes.
  7. Health Monitoring:

    • Integration with smart devices to monitor pet health conditions, providing insights into daily routines and health status.
  8. Ease of Use and Maintenance:

    • Easy-to-clean designs and minimal maintenance requirements, ensuring a hassle-free experience for pet owners.
  9. Safety Features:

    • Infrared sensors, weight sensors, remote alerts, and accident protection systems to ensure cat safety and prevent accidents.
  10. App Control:

    • Remote control capabilities through the PETKIT app, allowing users to control litter boxes, air purifiers, and other smart devices.

These features and benefits collectively aim to enhance the pet care experience by integrating technology seamlessly into daily life, ensuring the health, happiness, and convenience of pets and their owners.

Petkit Pricing

Petkit.com offers a variety of products with different pricing points. Here are some examples:

  • Fresh Element Solo: Sale price $69.99, Regular price $149.99.
  • Fresh Element Infinity - 3L: Sale price $89.00, Regular price $149.99.
  • YumShare Dual-hopper with Camera: Sale price $175.00, Regular price $218.99.
  • YumShare Solo+EverSweet Fountain: Sale price $174.99, Regular price $198.99.
  • AirSalon Max Pro+EverSweet Fountain: Sale price $588.00, Regular price $658.00.
  • PETKIT PuraMax 2: Sale price £471.00.
  • EverSweet Max (CORDLESS): Sale price £71.00.
  • EverSweet 3 Pro: Sale price £55.00.

For the most up-to-date pricing, please visit petkit.com directly.

About Petkit.com Payment Method?

Petkit.com offers several payment methods. Major credit cards such as Mastercard, Visa, Discover Card, American Express are accepted. They also accept PayPal. For those issuing a Purchase order and needing billing terms, they should contact Petkit directly.

In terms of subscription services, when a subscription is purchased, repeat deliveries are received. These are based on the subscription duration and frequency selected. Payment details are stored securely and charges are made for each of these deliveries, unless paid in advance. Some subscriptions may auto-renew at the end of their duration. Subscriptions can be cancelled or changed at any time.

For pre-orders, payment may be collected fully or partially at checkout, and the remaining payment is fulfilled at a future date. Partially paid pre-order orders that have not yet been fulfilled can be cancelled. If the order has been fulfilled, it can't be cancelled, but a full or partial refund can be requested.

For the 'try before you buy' items, the payment method is authorized before fulfilling the order. There is a certain amount of time to decide if the item is to be kept. Once the time period has passed, if the item has not been returned, the payment method is charged for the full amount.

Petkit FAQs

FAQ

Petkit Alternatives

Based on the provided sources, the top 10 alternatives to petkit.com include:

  1. Litter-Robot.com - Known for its high-rated automatic, self-cleaning litter boxes with a 90-day in-home trial and 1-year warranty.
  2. Electric-Collars.com - Specialized in electronic collars for dogs, with a significant presence in the pet supplies market.
  3. CatGenie.com - Offers self-washing, self-flushing cat boxes with a dedicated following.
  4. Chewy.com - A popular online pet store with a wide range of pet products and supplies.
  5. Modkat.com - An online pet shop from Hong Kong offering premium pet products.
  6. ePet.hk - Another Hong Kong-based online pet shop with a variety of premium pet products.
  7. Litterbox.com - Known for its large selection of pet products and supplies in Hong Kong.
  8. Whiskers N Paws - A Hong Kong-based company offering a wide range of pet products and supplies.
  9. PetLibro.com - Offers a variety of pet products and supplies, with significant monthly visits.
  10. Petocart.com - Provides a range of pet products and supplies, although with fewer monthly visits.

These alternatives offer a mix of high-end technology, specialized products, and broad product ranges, making them viable options for those looking beyond petkit.com.

FAQ

About Petkit.com Prices and Cost?

Petkit.com offers a variety of products and services that cover “eat, drink, sleep, clean, and outdoor”. The PETKIT EverSweet Max (CORDLESS) is available at a sale price of $69.99, down from the regular price of $89.99. The PETKIT PURAMAX, a self-cleaning litter box, is priced at $569.00. It's worth noting that the Pura Max offers excellent features and stands high above the rest when it comes to activity monitoring and reporting. However, it does have some major flaws that might be deal-breakers for some pet parents. The Petkit Pura Max is an okay performer in all key areas and is priced at $599.00. It's always recommended to check the website for the most up-to-date prices and availability of products.

FAQ

About Petkit.com Popular Products and Services?

Petkit.com is a platform that offers a variety of products and services for pet owners. The company's offerings cover five main areas: eat, drink, sleep, clean, and outdoor. These all-in-one solutions aim to encourage an intelligent life with your fur pal. Pet owners can enjoy their smart pet-raising experience from any terminal, anytime, anywhere. One of the popular products is the Pura Max Self-Cleaning Cat Litter Box which is designed for multiple cats and features xSecure/Odor Removal/APP Control. This product is part of the clean category. The website also offers a range of other products and accessories in the home salon, feed, drink, and outdoor categories. The goal is to provide a comprehensive solution for pet owners to manage their pets' habits easily.

FAQ

Petkit.com Return Policy?

Petkit.com has a detailed Return & Refund Policy. If the products don't meet expectations, they may be returned within 30 days from the delivery date. Order cancellation is accepted before the product is shipped. If the order has already been processed, a small fee may be deducted from the refund amount. Undamaged products may be returned for a refund for any reason within 30 days after the receipt of the product. Customers only have to pay for return shipping. Petkit can provide a return shipping label for a $50 deduction from your refund. Certain items like cat litter, opened purifying liquid refills, desiccants, filters, trash bags, used cat litter mats, pet brushes, and toys are not returnable or refundable. Returns must include all accessories. Units returned in unclean conditions may be charged a $50 cleaning fee deducted from your refund. Refunds will be issued within 7–10 business days of Petkit receiving the device.

In terms of the Shipping Policy, all orders are shipped within 5 business days of receipt Monday – Friday 8 am – 5 pm. They use the United States Postal Service and FedEx to deliver orders. The rate charged for shipping your order is based on the weight of your products and your location. Free shipping is offered on orders of $39 and more for contiguous United States addresses. For orders under $39, the charge will be $5.99. They also ship internationally at a flat rate. The shipping cost will be calculated at check out. Please note that they are unable to deliver to addresses containing PO Box numbers.

For product quality issues, please email RETURN@PETKIT.COM to initiate a return process. Once confirmed, they will provide you with a prepaid return shipping label. All returns are shipped to Petkit's designated return address. If you’ve purchased your Petkit product through a third-party retailer, you must coordinate the return directly with that retailer.

Petkit also offers a 1-year warranty on all products purchased through the official website. This warranty covers defects in materials and workmanship under normal use for a period of one year from the date of receiving. If during this period, a Petkit product fails due to a defect in materials or workmanship, they will repair or replace it at no cost to the customer. However, this warranty does not cover damage caused by misuse, abuse, or normal wear and tear, unauthorized repairs or modifications to the product, or any incidental or consequential damages. For customers who exceed the warranty within 2 months, they will offer a 20% discount for purchasing a new product. To make a warranty claim, customers should contact Petkit's customer service team support@petkit.com with their proof of purchase and a description of the issue. This warranty is non-transferable.

FAQ

What other products does Petkit offer?

Petkit offers a wide range of products that cover various aspects of pet care. These include solutions for eating, drinking, sleeping, cleaning, and outdoor activities. Some specific products include the PETKIT PURAMAX, an extra-large self-cleaning product, the YumShare Dual-hopper with Camera, a feeding system with a built-in camera, and the PETKIT AirSalon Max, a smart pet dryer. They also offer the PETKIT FurWaker 5-in-1 Pet Grooming Kit (AirClipper), the EverSweet 3 Pro (UVC), a water pump with UVC sterilization, and the PETKIT Fresh Element Infinity, a smart feeder with voice recording capabilities. Other products include the PETKIT Breezy Dome 2, an adjustable fan and light system, and the EverSweet Solo 2, a large capacity water pump. Petkit also offers various accessories and collectibles for pets. These products aim to provide an intelligent and convenient pet-raising experience for pet owners.

FAQ

How can I purchase from Petkit.com?

To purchase from Petkit.com, first, visit the website. There are several types of purchases available: subscriptions, pre-orders, and try before you buy.

For subscriptions, you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time.

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. A partial deposit may be collected at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.

When you purchase a try before you buy item, your payment method is authorized before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, your payment method will be charged for the full amount.

Most major credit cards: Mastercard, Visa, Discover Card, American Express and PayPal are accepted. If you are issuing a Purchase order and need billing terms, please contact Petkit directly.

For more detailed information, please refer to the Subscription Policy and FAQ sections on the Petkit website.

FAQ

What are some popular products from Petkit?

Petkit offers a variety of products that cater to different needs of pet owners. Some of the popular products include:

  • PETKIT PURAMAX: An extra-large self-cleaning litter box designed for multi-cat families.
  • YumShare Dual-hopper with Camera: A dual-hopper pet feeder with a built-in camera.
  • PETKIT PURAX: An odor-free, scoop-free litter box.
  • YumShare Solo with Camera: A pet feeder with a camera for remote feeding.
  • PETKIT EverSweet Max (CORDLESS): A cordless pet water dispenser.
  • PETKIT AirSalon Max: A smart pet dryer.
  • PETKIT FurWaker 5-in-1 Pet Grooming Kit (AirClipper): A 5-in-1 grooming kit for pets.
  • EverSweet 3 Pro (UVC): A pet water dispenser with a UVC wireless pump.
  • PETKIT Fresh Element Infinity - 5L: A 5L automatic pet feeder with voice recording.
  • PETKIT Breezy Dome 2: A pet bed with an adjustable fan and light system.
  • EverSweet Solo 2: A large capacity pet water dispenser with a wireless pump.
  • PETKIT Fresh Element Solo: A pet feeder that allows for remote feeding.

These products are designed to make pet care more convenient and efficient. They are all available on the Petkit website. Please note that availability may vary depending on the region. If you need more specific information about any of these products, please let me know.

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